Halcyon: The Right Choice
Halcyon's dedication to providing the best possible dive equipment doesn't end once the gear leaves the factory. We build gear to last a lifetime, but we have been diving long enough to know that you will eventually forget to latch your light before jumping into the water. Or, your dive buddy will accidentally drop his double 104s on your wing, while you are breaking down your gear. Unfortunately, it always seems to happen the week before your flight to Palau, for the dives of a lifetime. In other words, you want your gear fixed, and back in the water, as quickly as possible. Shipping your broken part halfway around the world for repair isn't always an option.
We know that support after the sale is essential for anyone who relies on our gear. That is why Halcyon's technical services department is fully staffed to handle rapid repair work on any item we sell. Corey Smith oversees tech services with an exacting sense of efficiency. Corey can call upon any of the resources available at the factory to bring your gear back up to spec. Under Corey's watch, turn-around time for repairs averages just three days.
Of course, if you purchased your gear outside of North America, it isn't always convenient to return something to the factory for repair. Halcyon has been training the staff of its international distributors to handle many common repair problems. Our distributors have considerable latitude to repair or replace gear under warranty, and there is a very good chance that you will be able to find replacement parts in a reasonable amount of time, regardless of where you are in the world.
There may be times that you do not need to bring your gear in for repair; you just want to find the answer to a question about a specific item. Halcyon’s website has always served in the dive community as a repository of answers to many commonly asked questions. In addition to our product manuals, you will find answers to questions, ranging from "How does HID lighting work?" to "How do I deploy a surface marker with a spool?" Have a question about Halcyon gear that isn't answered on the website? Drop us a line at firstname.lastname@example.org and we will have an answer back to you as quickly as possible.